Privacy Policy

1. Who we are

Dekko Vineyard Consultancy (“Dekko”, “we”, “us”) provides licensing, compliance, governance and regulatory advisory services to hospitality businesses in the UK. We are the controller of the personal information described in this policy. Our consultant is Baz Edeko.

Contact: info@dekkovineyardconsultancy.com · 07846 006513

[Insert legal entity details and postal address. If you are registered with the Information Commissioner's Office, insert your ICO registration number.]

2. Information we collect

When you contact us through our enquiry form, by email or by telephone, we collect the information you choose to give us, which may include:

• your name and business name
• email address and telephone number
• the type of business you operate
• what you need help with, and any details you include in your message

If you become a client, we will also hold information needed to deliver our services, such as details about your premises, licence, operating procedures, staff training records and correspondence with authorities. This is mainly business information but may include personal information about you, your managers or staff.

Our website host may also automatically record basic technical information such as your IP address and browser type for security and to keep the website working.

3. How we use your information

• To respond to your enquiry and discuss how we can help
• To provide our consultancy services and manage our relationship with you
• To coordinate with specialists, where you have asked us to
• To keep records required for legal, accounting and insurance purposes
• To keep our website secure and working properly

We do not sell your personal information and we do not use it for marketing unless you have asked us to.

4. Our legal basis

Under UK data protection law we rely on: contract, where we need your information to provide services you have asked for or to take steps before entering a contract; legitimate interests, to respond to enquiries and run our business, where those interests are not overridden by your rights; legal obligation, where we must keep records; and consent, where we ask for it (for example, before sharing your details with a specialist). You can withdraw consent at any time.

5. Who we share it with

We only share your information where necessary, with:

• specialists in our referral network (such as licensing solicitors or fire-safety professionals), only when you have asked us to involve them
• licensing authorities, councils or other regulators, where you have instructed us to liaise with them on your behalf
• service providers who help us run our business, such as our website host and email provider
• professional advisers, insurers, or where required by law

6. International transfers

Some of our service providers, including our website platform, may store or process information outside the UK. Where this happens, we rely on the safeguards permitted under UK data protection law, such as UK adequacy regulations or approved contractual clauses.

7. How long we keep it

We keep enquiry information for as long as needed to respond and follow up, and generally no longer than 12 months if you do not become a client. Client records are kept for the duration of our engagement and then for up to six years for legal, accounting and insurance purposes, after which they are securely deleted.

8. Your rights

You have the right to:

• request a copy of the personal information we hold about you
• ask us to correct inaccurate information
• ask us to delete your information
• ask us to restrict or object to how we use it
• ask for your information in a portable format
• withdraw consent where we rely on it

To exercise any of these rights, contact us at info@dekkovineyardconsultancy.com. We will respond within one month.

9. Cookies

Our website uses only the cookies and similar technologies needed for it to function and stay secure, and loads fonts from Google Fonts, which may record your IP address. We do not currently use advertising or analytics cookies. If that changes, we will update this policy and ask for your consent where required.

10. Keeping your information safe

We take appropriate technical and organisational measures to protect your personal information against loss, misuse and unauthorised access.

11. Complaints

If you have concerns about how we use your information, please contact us first so we can try to resolve them. You also have the right to complain to the Information Commissioner's Office (ICO) at ico.org.uk or on 0303 123 1113.

12. Changes to this policy

We may update this policy from time to time. The latest version will always be available on this page.